Well, it took almost a full week, but I finally got Julian’s Bakery to refund my money for the nasty, inedible, and falsely advertised protein bars they shipped me last week. I made it very clear that mailing the product back was not an option, and it appears they conceded in battle.
Since it has been so enjoyable for my readers, here’s the final round of correspondence between myself and the lovely staff of Julian’s Bakery:
To: Julian Bakery
Sep 21 at 8:44 PM
Katie and/or Dallas and/or the next person,
I haven’t heard back since my last correspondence on Friday. While I’m enjoying sharing our lively discussions on my blog (www.memoirsofayoyodieter.com – which has over 34,000 followers who seem to be enjoying our discourse) and on my social media accounts, a refund is the ideal resolution to this issue.
I’m not asking for a refund of the bread or waffles (though, I’ll admit, they were packed without any cushioning and were nicely squashed in transit – but we’ll blame that one on USPS, shall we?), but I am absolutely insistent on a refund for the protein bars. They were misrepresented (the website stated 190 calories, these are 230), they were hard as a brick, and they were coated in a slimy, white film which, upon closer inspection, smells sour like mold.
I refuse to spend any money packaging and returning these items to you, and I will continue to make a scene using my resources (since you’ve dedicated your social media to false reviews and lambasting us with advertisements) until a refund is issued. As generously offered before, I’m happy to take a video of me unwrapping each muculent brick and tossing it in the trash just to ensure your finance department that I’m not absconding with both my money and your delicious products. But you’d never doubt customer integrity, right?
In case you’ve forgotten, my paypal is: XXXXXXXXX@yahoo.com.
Cheers!
Victoria
____________________________________________
Julian Bakery <sales@julianbakery.com>
To: Victoria
Sep 22 at 2:50 PM
Hi Victoria,
Julian Bakery <sales@julianbakery.com>
I have looked up your order via PayPal and it is not allowing me to issue a refund currently. Have you filed a dispute with your bank? If so, I won’t be able to issue the refund. You can contact your bank and cancel the dispute and then I will be able to process that refund.
Please let me know how you’d like to continue,
Thank you
Katie
_____________________________________________
To: Julian Bakery
Sep 22 at 3:13 PM
Katie,
I have not filed a dispute with my bank. My only filed disputes are with PayPal and my enraptured social media audience. I can close the existing cases through Paypal and allow you to issue the refund on your end.
Let me know.
Cheers!
Victoria
Victoria
_____________________________________________
Julian Bakery <sales@julianbakery.com>
To: Victoria Webster
Sep 22 at 4:49 PM
Hello Victoria,
I went ahead and refunded you for the chocolate mint bars, so you should receive the refund within 5-7 business days!
Thanks,
Dallas
Dallas
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I haven’t decided if this is a win, per se, mainly because I still purchased some of their products (bread and waffles) and, despite thinking they’re ridiculously over-priced, I can’t find fault with the quality of the baked goods. Of course, from what I’ve been reading about online, they do appear to falsify their nutrition facts on their protein bars, so they might be doing the same thing with their other items. Needless to say, my trust has been severely damaged and I have no intent of giving them future patronage.
On that note …QUEST BARS FOR LIIIIIIFEEEEE!!!
BON APPETIT!
~ Tori
The Memoirs of a Yo-Yo Dieter 
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