julian’s bakery customer service

Over the last twelve months, I’ve discovered most newcomers to my blog are the result of one of two things:

ONE: they read my weight loss story on either The Huffington Post or Daily Mail (or stumbled across my homemade documentary on YouTube) and came here to commiserate/join me on the journey. Weight loss and good health is a lifelong struggle/ambition, and I use this blog to chronicle my daily wins, losses, and draws.
TWO: they have experienced the HORRIFIC customer service that is Julian’s Bakery and/or they’re deeply disappointed in their Paleo Protein Bars and want to see if others have shared in the terrible experience. I’ve been quite vocal about my ridiculous arguments with Julian Bakery about their subpar products, and I think, and many others agree, that the company practices fraudulent product reviews/social media praise to entice new customers, because everyone I talk to is disgusted by the majority of their products.

Seriously, CLICK HERE if you want to read some of the trauma I went through with Julian’s Bakery over a case of their protein bars that arrived moldy, rock hard, and with misrepresented calorie information.

That being said, I’ve made quite a few friends from fellow Paleo-advocates who’ve stumbled across my blog while looking for product reviews, or those who’ve also had bad experiences with the same company.

A couple of weeks ago, I was fortunate enough to be contacted by Mr. Paul Easton, the producer of a NEW type of Paleo Protein Bar, who told me he planned to compete against Julian’s Bakery. Per Paul, his company, MyHealthyEats, would not only offer a superior product (anything beats the rock-hard, mold covered bars they sent, but I’m being silly), but that he would stand behind it 100% with a money back guarantee. In fact, he was so confident about the high quality of his bars, he offered to send me a sampler pack to try out and review on my website. I decided to take him up on his offer, letting him know I would provide a 100% honest review -not accepting any incentive or money to inflate my opinions- and he agreed.

Well, guess what arrived in the mail today?!

I already ate dinner (and a snack – whoops!) today, so I can’t dig into a bar right now, but wanted to let you know I’m SUPER excited to try these Paleo Protein Bars (the flavors sound awesome) and I’ll be posting a review for each flavor this week!

Keep an eye out, fellow yo-yos, and I’ll also give some life-updates this week, too!

Hope everyone is doing well! Bon appetit, friends!

~ Tori

Well, it took almost a full week, but I finally got Julian’s Bakery to refund my money for the nasty, inedible, and falsely advertised protein bars they shipped me last week. I made it very clear that mailing the product back was not an option, and it appears they conceded in battle.

Since it has been so enjoyable for my readers, here’s the final round of correspondence between myself and the lovely staff of Julian’s Bakery:

To: Julian Bakery

Sep 21 at 8:44 PM

Katie and/or Dallas and/or the next person,

I haven’t heard back since my last correspondence on Friday. While I’m enjoying sharing our lively discussions on my blog (www.memoirsofayoyodieter.com – which has over 34,000 followers who seem to be enjoying our discourse) and on my social media accounts, a refund is the ideal resolution to this issue.

I’m not asking for a refund of the bread or waffles (though, I’ll admit, they were packed without any cushioning and were nicely squashed in transit – but we’ll blame that one on USPS, shall we?), but I am absolutely insistent on a refund for the protein bars. They were misrepresented (the website stated 190 calories, these are 230), they were hard as a brick, and they were coated in a slimy, white film which, upon closer inspection, smells sour like mold.

I refuse to spend any money packaging and returning these items to you, and I will continue to make a scene using my resources (since you’ve dedicated your social media to false reviews and lambasting us with advertisements) until a refund is issued. As generously offered before, I’m happy to take a video of me unwrapping each muculent brick and tossing it in the trash just to ensure your finance department that I’m not absconding with both my money and your delicious products. But you’d never doubt customer integrity, right?

In case you’ve forgotten, my paypal is: XXXXXXXXX@yahoo.com.

Cheers!

Victoria

____________________________________________

Julian Bakery <sales@julianbakery.com>

To: Victoria

Sep 22 at 2:50 PM

Hi Victoria,

I have looked up your order via PayPal and it is not allowing me to issue a refund currently. Have you filed a dispute with your bank? If so, I won’t be able to issue the refund. You can contact your bank and cancel the dispute and then I will be able to process that refund.

Please let me know how you’d like to continue,

Thank you

Katie

_____________________________________________

To: Julian Bakery

Sep 22 at 3:13 PM

Katie,

I have not filed a dispute with my bank. My only filed disputes are with PayPal and my enraptured social media audience. I can close the existing cases through Paypal and allow you to issue the refund on your end.

Let me know.

Cheers!
Victoria

_____________________________________________

Julian Bakery <sales@julianbakery.com>

To: Victoria Webster

Sep 22 at 4:49 PM

Hello Victoria,

I went ahead and refunded you for the chocolate mint bars, so you should receive the refund within 5-7 business days!

Thanks,
Dallas

_____________________________________________

I haven’t decided if this is a win, per se, mainly because I still purchased some of their products (bread and waffles) and, despite thinking they’re ridiculously over-priced, I can’t find fault with the quality of the baked goods. Of course, from what I’ve been reading about online, they do appear to falsify their nutrition facts on their protein bars, so they might be doing the same thing with their other items. Needless to say, my trust has been severely damaged and I have no intent of giving them future patronage.

On that note …QUEST BARS FOR LIIIIIIFEEEEE!!!

BON APPETIT!

~ Tori

The Memoirs of a Yo-Yo Dieter

From Size 22 to 2 and back again! Oops.

Menu

Widgets

Search

Product Review Coming: MyHealthyEats Protein Bars

Sometimes the Good People Win! (AKA, I won the battle with Julian’s Bakery!)