So, I’m sure all of you remember the horrific debacle I dealt with a few weeks back with Julian’s Bakery regarding their moldy, nasty Paleo protein bars, right? It was an all-around terrible experience: their customer service led me in circles, insisted I mail back their product, and told me I’d be responsible for shipping costs – all while I dealt with a product that was literally slimy with white mold. Needless to say, when I finally got my money back, I vowed to never order from them again.
While I absolutely love Quest Bars, though, I knew I needed to find a Paleo-approved substitute to use in my regular diet. Quest Bars are made with corn fiber and dairy/whey, which is a big no-no for most primal diets. So, while they are good for the occasional cheat, they definitely shouldn’t play a prominent role in your daily nutrition.
That being said, I did a bit of research and discovered the RX Bar company!
RX Bars are 100% natural: they contain fruit, nuts, and egg whites. The end.
And, with each RX Bar boasting 12g of protein and lots of fiber, they’re the perfect breakfast-on-the go for Paleo and non-Paleo people alike!
I had ordered three cases back in July and kept them in my pantry, where they were unfortunately forgotten for about three months. When I rediscovered them last week, I was thrilled to dive back in and enjoy them. I did notice, though, that two of the bars I opened had a tiny spot of mold on them. I checked the expiration date and the product should have been OK, but I did note the wrappers were thin, so I likely had damaged/ripped them when I put them away.
Fearful for a repeat of the terror Julian’s Bakery, I sent a request through the “Contact Us” form on the RX Bar’s website, praying to just get a coupon or something for the product so I could order more.
But I got so, so much more.
About an hour after my request was submitted (noting the mold on the bar, the expiration date, and the fact that I believed the wrapper could have been damaged by me or in transport), they had a customer service representative call me personally.
What?! A call from a real human being?! What sorcery is this?
The young lady was SUPER sweet, verifying the details I put on my request form and just asking for the bar code from the packaging so she could check to see if there was any history or issue with that particular batch of bars. She was never accusatory or defensive (see my conversations with Julian’s Bakery to see the OPPOSITE of this behavior), and she apologized several times for any inconvenience this caused me. She immediately told me that they’d redesigned their packaging to avoid this issue several months ago, and also changed the recipe slightly to bring down the moisture (switched from dates to cashews), so she was positive I’d have a better experience in the future. She also confirmed I didn’t have any allergies (seriously, how courteous is that?) and then offered to replace the bars – a full 12-pack! – as an apology and a means of rectifying the situation.
So, not only did she offer an apology for a slight issue with the product, but she also replaced it – with free shipping! – by 1200%!
THEY ARE SO CONFIDENT ABOUT THE QUALITY OF THEIR BARS, THEY GUARANTEE THEM RIGHT ON THEIR WEBSITE!
This is LIGHTYEAR’S beyond how the customer service department at Julian’s Bakery treated me, and far beyond my expectations for excellent customer service. I already loved RX Bars for their delicious product, but now their incredible customer service has now solidified a life-long relationship with me.
If you’re on a Paleo, Whole30, Primal, or nutrition-focused diet — or just love real, healthy food — you definitely need to pick up a few packs of these bars! I love the Coffee Cacao and Blueberry, but ALL of the flavors are truly amazing!
Bon appetit, my friends!